Frequently Asked Questions

1. How do I place an order? 

Simply select your item, choose your size, add to cart and proceed to checkout. Our website is secure and easy to use, we accept major debit and credit cards.

2. Can I change or cancel my order after placing it?

As we begin processing your order promptly, changes or cancellations are not guaranteed. Please email us as soon as possible at info@shopisra.co.uk, and we’ll do our best to assist.

3. Which countries do you ship to? 

We currently ship across the United Kingdom. For shipping to any other countries, kindly email us at info@shopisra.co.uk.

4. How long will my order be delivered in? 

Your order will typically arrive within 3–5 working days. You’ll receive tracking information once your order is dispatched from our warehouse.

5. How much is delivery? 

We ship all orders via Royal Mail Tracked 48 for reliable and secure delivery. Our standard postage and packaging fee is £3.99 (may vary depending on weight)

6. Do you accept returns or exchanges?

Yes – we offer a 48 hours return and exchange policy for items that are unused and in their original condition. For full details, please read our Return & Exchange Policy.

7. What if I receive a damaged or incorrect item? 

All orders are thoroughly inspected after production, however in the unlikely event kindly email us within 24 hours of receiving your package with your order number and clear photos. We’ll aim to review and resolve the issue promptly.

8. How do I choose the right size? 

Our abayas follow standard abaya sizing, kindly refer to the detailed measurements provided in our Size Guide. For further assistance, don't hesitate to email us at info@shopisra.co.uk.

9. Are your fabrics suitable for everyday wear? 

All ISRA™ pieces are crafted from premium fabrics sourced and manufactured in the UAE. Our ethos is rooted in high-quality materials and refined finishing — a promise of care, consistency, and quality in every garment we create.

10. How should I care for my ISRA™ modest wear?

To preserve fabric quality and finishing, we recommend hand wash or machine wash on a delicate, cold cycle using mild detergent. Air dry only on a hanger or flat surface and use a low-heat iron or steam if required. For embellished or delicate pieces, dry clean or hand wash only.

11. Will sold-out items be restocked? 

Our pieces are produced in small, conscious batches, so the chance of a restock is low unless there is strong demand. If you’re interested in a sold-out item/size, please email us and we’ll be happy to advise if a restock is planned.

12. How can I contact for customer service? 

For all enquiries, we recommend contacting us by email at info@shopisra.co.uk for the quickest response. Alternatively, you may send us a message on Instagram or TikTok @shopisraofficial. We aim to respond within 24 hours of your query.

13. How can I collaborate with ISRA™? 

If you’re a content creator or brand aligned with our values, we’d love to connect. Email info@shopisra.co.uk with the subject “Collaboration Inquiry.”