Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

When you use our site, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and shipping/billing address

  • Order Information: Products purchased, order history, payment method (note: payment data is processed securely via third-party gateways like Shopify Payments, PayPal, etc.)

  • Account Information: If you create an account, we store your login credentials and preferences

  • Marketing Preferences: Your subscription status and interactions with our emails or campaigns

  • Device & Usage Information: IP address, browser type, time zone, and cookies via Shopify and analytics tools

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you (e.g., order confirmations, shipping updates, support)

  • Personalize your shopping experience

  • Send you marketing emails (with your consent)

  • Improve our website performance and customer service

3. Sharing Your Information

We only share your data with trusted third parties necessary to operate our store and services, including:

  • Shopify (our e-commerce platform)

  • Payment Gateways (e.g., Shopify Payments, PayPal)

  • Delivery Partners (e.g., courier and shipping services)

  • Email Service Providers (e.g., Klaviyo or Mailchimp)

  • Analytics Services (e.g., Google Analytics)

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand how visitors use our site, and support advertising campaigns. You can manage cookie preferences in your browser settings.

5. Your Rights

If you’re based in the UK, EU, or other applicable regions, you have rights under GDPR and similar laws:

  • Access the personal data we hold about you

  • Request corrections, deletions, or limitations

  • Withdraw consent for marketing at any time

  • Request a copy of your data

To exercise your rights, email us at: info@shopisra.co.uk

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described here, unless a longer period is required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page.

8. Contact Us

If you have questions or concerns about your data or this policy, please email us at info@shopisra.co.uk